Dr. Ayham Jaaron is an Associate Professor of Industrial Engineering at An-Najah National University, Palestine. He was Director of Quality Assurance Unit at An-Najah National University 2014-2016. He was also Director of ABET Centre at the Faculty of Engineering and Information Technology 2011-2017. He received his PhD degree (full time) in Manufacturing Engineering and Operations Management from the Wolfson School of Mechanical and Manufacturing Engineering, Loughborough University, England, UK in 2010. He was a full-time instructor at the Industrial Engineering Department of An-Najah National University, Nablus, Palestine from 2005–2007. Dr. Jaaron is recognized for his expertise and contributions to the quality of education in Palestine. He led the largest ABET Accreditation project in the region for nine engineering programs simultaneously at An-Najah National University, that resulted in a successful ABET Accreditation process. He was extensively involved in drawing and planning quality assurance policies for academic programs. His research activities have focused on service operations, service quality, resource utilization, organizational resilience, and human aspects of motivation in the manufacturing and service sectors. He was an Academic Visitor to the University of Strathclyde, Glasgow, UK in 2006. He is also academic visitor to the Wolfson School of Mechanical and Manufacturing Engineering of Loughborough University, England, UK.