Change is inevitable in telecommunication organizations nowadays. Political instabilities, technology advancements, changing customer tastes, globalization, and cultural changes are among the factors constantly forcing telecommunication organizations to change. Leaders in this sector realize the importance of change management in the change process. This is demonstrated and published in numerous studies. However, there seems to be lack of managerial frameworks that
help telecommunication companies implement effective change management practices. This paper presents a managerial framework for the implementation of change management in telecommunication sector. The framework is constructed using empirical findings from three case studies of Palestinian telecommunication companies. It consists of four main dimensions, namely change planning, change management, change reinforcement, and change feedback collection. The value of this framework is that it represents an initial attempt to explore factors of successful change management in telecommunication sector. The paper concludes with research and practice applications of the managerial framework.
Review of Contemporary Business Research
American Research Institute for Policy Development