Objectives: This study aimed to identify the impact of leadership styles (directive leadership, supportive leadership, achievement-oriented leadership, participative leadership) on total quality management in Palestinian income tax departments. Methods: To achieve this objective, a descriptive-analytical approach was used. The study population consisted of all employees in the Palestinian income tax departments in the West Bank, totaling 246 employees. A sample of 180 employees was selected, and a questionnaire was used as a study tool. Results: The study found that the most commonly adopted leadership style was directive leadership, followed by achievement-oriented leadership, supportive leadership, and finally, participative leadership. It was also found that leadership styles have an impact on total quality management. Conclusions: The study recommended the need to define a clear and understandable vision, set realistic and time-bound goals, effectively utilize feedback, and focus on the needs of the taxpayers, as well as continue educational and training programs.

Title

Global Journal of Economics and Business

Publisher

Refaad

Publisher Country

Jordan

Publication Type

Both (Printed and Online)

Volume

15

Year

2025

Pages

314-334