The Role of Information and Communications Technology (ICT) in Enhancing Service Sector Productivity in Palestine: An International Perspective
Publication Type
Original research
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This article discusses the productivity of the Information and Communication Technology (ICT) sector using cross-sectional data from 793 service firms in Palestine. The authors have examined the impact of ICT growth on service sector productivity in Palestine using a set of indicators for ICT including internet usage, e-commerce, networks, websites, and use of “smart” phones. They find that using ICT (mainly Internet) in commerce (e-commerce) is one of the most important levers of labor productivity among service firms. Service firms that are less ICT-intensive are less productive than more ICT-intensive firms; moreover, the use of mobile phones for services other than send-and-receive calls, highly improves the labor productivity of service firms. Conversely, using a website and computer network does not positively affect the labor productivity. Regarding geographical differences in labor productivity, the analysis …

Journal
Title
Journal of Global Information Management (JGIM)
Publisher
IGI Global
Publisher Country
United States of America
Indexing
Thomson Reuters
Impact Factor
0.61
Publication Type
Prtinted only
Volume
27
Year
2019
Pages
47-65