Purpose – This research work aims to investigate the effect of the contract management system (CMS) on the quality management system (QMS) with a focus on the mediating role of Quality 4.0 technologies in the
construction industry in Palestine.
Design/methodology/approach – The survey method collected the data of a random sample of 95 questionnaires from top and middle managers who works in Palestinian construction contracting companies. The partial least squares structural equation modeling technique was used for the data analysis.
Findings – The findings contribute to the current literature by displaying a significant association between CMS and Quality 4.0, where each shows a significant effect on QMS in construction companies. Furthermore, the research
revealed that CMS has a significant indirect effect on QMS in construction companies, mediated by Quality 4.0.
Originality/value – In Palestine, there is a scarcity of empirical studies that address the relationship between contract and quality management in practices in the construction industry. Such studies become more important
because of the unique secularities of construction industry represented, mainly, by a set of economic, political, social, legal, administrative, financial and environmental constraints in the Palestinian construction industry.
This study helps decision-makers in the Palestinian construction industry in identifying and assessing the enabling factors to adopt and implement the Quality 4.0 technologies and understand its mediation impact between CMS and QMS to stay competitive in the market and achieve client satisfaction

Title

International Journal of Quality & Reliability Management

Publisher

Emerald Publishing Limited

Publisher Country

United Kingdom

Indexing

Scopus

Impact Factor

3.2

Publication Type

Both (Printed and Online)

Volume

42

Year

2025

Pages

2629-2649