Objectives

We intended to review all the knowledge and growth subdimensions used in balanced scorecard (BSC) implementations and then to assess the impact of the pandemic on the knowledge and growth subdimensions at healthcare organizations (HCOs).

Methods

We performed a systematic review in accordance with PRISMA guidelines to find all knowledge and growth key performance indicators (KPIs) used in BSC implementations from the time of inception until October 2020 in PubMed, Embase, Cochrane, Google Scholar databases, and Google's search engine. Second, we searched for independent studies using the resulting knowledge and growth subdimensions with the COVID-19 keyword in Google engine and Google Scholar until June 2021.

Results

106 KPIs were extracted from 36 implementations. Categorizing the KPIs resulted into 2 major-dimensions with 3 subdimensions each. Many studies evaluated healthcare workers’ (HCWs’) knowledge, attitudes, and practices (KAP) at the beginning of the pandemic. HCW adherence to infection control measures is affected by their KAP toward COVID-19. Some studies referred to insufficient knowledge about COVID-19 among nurses. Surgeons were worried about losing their skills after months of lockdown. HCWs were obliged to learn digital health skills and effectively communicate with patients during the pandemic. It was found that publication productivity correlates with factors such as epidemiologic, healthcare system-related, and pre-COVID publication expertise factors. Additionally, the role of technology and information in tackling COVID-19 importance was explained. Telehealth allowed HCWs to provide care for patients without direct physical contact, especially to patients at quarantine, while keeping them safe. Researchers have summarized the technologies emerged to mitigate the threats of COVID-19.

Conclusions

Researchers are encouraged to analyze the pandemic impact on knowledge and growth subdimensions. Healthcare managers need to remain updated with emerging technologies, allocate resources to invest in them, and develop the required skills in HCWs to utilize them properly.

Title

ISPOR- Value in Health

Publisher

Elsevier

Publisher Country

United States of America

Indexing

Scopus

Impact Factor

4.5

Publication Type

Both (Printed and Online)

Volume

--

Year

--

Pages

--