During the last decades, the reliance on email communication, especially in business, has increased significantly. Companies receive a massive amount of emails daily, that include business inquiries, customers’ feedback, and other types of emails. This inspired many researchers to propose different algorithms to classify and redistribute the numerous emails according to their content. Nowadays, emails containing Arabic text, especially in the Arab world, have raised an increasing concern since they became widely used in official correspondence. Nevertheless, just a small amount of literature focuses on Arabic text classification. Therefore, this work addresses Arabic business emails classification based on natural language processing (NLP). A dataset of 63,257 emails was used and the emails were classified as: urgency, sentiment, and topic classification. The proposed models are based on machine learning techniques and a lexicon of words on which the emails are identified. The models are composed of different settings of convolutional neural networks (CNN). A separate model was built, trained, and tested for each category. The results were promising and gave an accuracy of about 92% and a loss of less than 8%. They also proved the correctness and robustness of this work.

Title

peerj computer science

Publisher

peerj

Publisher Country

United States of America

Indexing

Thomson Reuters

Impact Factor

3.8

Publication Type

Online only

Volume

--

Year

2023

Pages

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