Through studying, evaluating, and analyzing the many actions, campaigns, and programs of the Public Relations Department at Sawaed 19, this study intends to determine public relations' role to raise community awareness about the value of volunteering. A questionnaire and an interview were employed as research methods, and the team used a descriptive analytical methodology that was suited for the research. Sawaed 19 provided a random sample of 166 volunteers for the survey. The most notable findings were: Palestinian citizens use social networking sites with little regard for materials related to volunteer work, volunteer work in Palestine is unorganized, and there is a lack of legislation and laws that protect the rights of citizens who volunteer; in conclusion, the team recommends: the importance of supporting the role of public relations in Sawaed.