During the COVID-19 pandemic, the demand and supply for many products were fluctuating and thus many companies around the globe have repurposed their operations and reconfiguring their supply chains (SCs) to switch production and produce new products. Literature provided various models and frameworks to explain the concepts of supply chain resilience. However, it remains unclear how companies could quickly and temporarily repurpose their SCs and what are the required capabilities during COVID-19 crisis. To fill this research gap, this study aims to investigate the role of developing dynamic capabilities such as manufacturing, logistics, production capacity, and procurement in facilitating production changeover. A qualitative research methodology is used, with 36 semi-structured interviews conducted with multinational corporations. The study findings demonstrate four specific capabilities known as the 4Rs which are retooling, repurposing, recalibrating, and reconfiguration. Hence, the study provides a conceptual framework of operational resilience to understand how production changeover could be achieved. In addition, this 4Rs framework helps decision-makers to improve SC resilience and capabilities when facing a crisis such as COVID-19.

العنوان

The Journal of Contingencies and Crisis Management

الناشر

Wiley

بلد الناشر

الولايات المتحدة الأمريكية

Indexing

Thomson Reuters

معامل التأثير

4,391

نوع المنشور

Both (Printed and Online)

المجلد

30

السنة

2021

الصفحات

281-294