This paper aims to evaluate the perceived quality of procurement services and their impact on employee satisfaction at higher education institute, taking An-Najah National University (ANNU) in Palestine as a case. Additionally, it examines the role of digitalization as a mediator in enhancing the relationship between the quality of procurement services and employee satisfaction. Data from ANNU employees were collected using a pre-established questionnaire. A partial least squares structures equation modeling (PLS-SEM) was constructed using Smart PLS Software (v4. 1.0. 3) to examine the relationships between variables. The model was assessed for validity and reliability. The statistical findings in this study reveal the existence of a positive correlation between the quality of procurement and employee satisfaction. Additionally, while the direct effect of digitalization on employee satisfaction was not statistically

العنوان

Scientific Culture

الناشر

zenodo

بلد الناشر

اليونان

Indexing

Scopus

معامل التأثير

None

نوع المنشور

Both (Printed and Online)

المجلد

11

السنة

2

الصفحات

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